top of page

PROPERTY CHECKLIST

YOU’VE GOT QUESTIONS - WE’VE GOT ANSWERS

Here is a list of items we believe most overnight rental properties should have in order to best accommodate your guests.

Up to date fire extinguisher per floor

CO2 detector for cabins with gas fireplaces
Smoke detectors under 7yrs old
Air filter packs per each size vent
All sizes light bulbs pertinent to cabin
All sizes of batteries
Master keys in case door lock malfunctions

Master key lock box (physical keys)
Flashlight per floor

Coffee maker

Toaster

Microwave (mounted/counter)

Oven mitts/pot holders

BBQ grill (gas/park grill)

Ash bucket for charcoal

Grill scraper

Dish rack

Dish brush
Metal buckets with sand for cigarettes
Pool chalk, tips
Boaring bee traps
Mop
Mop bucket
Broom w/ dust pan

Vacuum
Toilet plungers
Toilet brushes
Pillow protectors
Mattress covers
Pillows (extras for sleeper sofas)

Shower liners
Makeup cloths
Blankets for sleepers
Hot tub towels

Door mats

Custom Cabin Signs
Guest book (handwritten reviews)
Box fan
Space heater

Night lights

Clothes hangers

25 ft water hose (hot tub)

Snow shovel

Hot tub tie down (cable/fabric) for lid

All hazardous chemicals such as wasp spray needs to be stored high out of children's reach.
For liability reasons we do not let guests have access to any type of chemicals (cleaning products, etc.).

 

YOU’VE GOT QUESTIONS - WE’VE GOT ANSWERS

Q&A'S

WHAT ITEMS DOES YOUR COMPANY PROVIDE FOR EACH DEPARTURE CLEAN?

Dish washing detergent (powder, pods, liquid)
Dish washing liquid soap
Paper towels
Bath tissues
Laundry pods
Pump liquid hand soaps

Body wash

Body lotion
Body bar soaps
Trash bags (small, medium, large)
Bromine (hot tub)

Hot tub towels

Makeup cloths

Signage (Checkout procedure/emergency numbers), caretaker contact numbers (24/7), Fireplace working months, Lint removal,, Hot tub instructions.

WHAT IS YOUR REQUIRED CHECK IN/CHECK OUT TIME?

Check out 10:00AM , check in 4:00 PM.  During peak seasons, early check ins and or late check outs are preferably not permitted.  We schedule cleans by areas however each owner is notified by text when the "Cabin is clean and ready for check in."  You as the owner are always welcome to call and inquire about our cleaning schedule for a particular day. We will always try our best to accommodate you and your guests.

DO YOU PROVIDE HOT TUB SERVICES?

Yes, it is included in our cleaning fee.

WHAT TYPE OF MAINTENANCE DOES YOUR COMPANY OFFER?

Most of what we do is preventative maintenance so as not to have guest issues. If any issues arise  that are above our abilities or what time allows we always notify the owner immediately to discuss other options. We only work with a handful of vendors that we have been working with for years.
 

DO YOU OFFER DEEP CLEANS?

Yes, we have a lot of experience in deep cleans.  We really do prefer that each cabin has a deep clean done at least 1 time a year.  Typically we schedule them in February and March.  We will provide a quote to the owners but please understand that this type of clean is very expensive.  However, it is well worth it.  After each deep clean is done we will provide a check list so owners can inspect and validate that each item has been completed.  We also take photos and forward them to owners.  We do not do deep cleans on properties that we do not regularly take care of.
 

DO YOU PROVIDE PROPERTY LINENS?

We require property owners to purchase and supply their own linens.  We do supply backup sets for hot tub towels and whenever they are needed.

HOW DO YOU HANDLE THE REPORT OF BED BUGS?

First and foremost we have a professional identification done.   Johnson's Pest Control in Sevierville offers a free completely anonymous identification.  If bed bugs are confirmed all linens are taken to the laundry mat where we run them through the dryer at high heat for a minimum of 60 minutes.  Then all linens are washed and dried at a laundry mat before being put back into our home and or the cabin property. We do not allow untreated linen that have been exposed to bed and bat bugs into our personal laundry facility.  The cabin will remain empty until treated and proven to no longer have pests.

IS YOUR COMPANY ABLE TO TURN (DEPARTURE/ARRIVAL CLEANINGS IN SAME DAY) ALL CABINS IN ONE DAY?

It's impossible for our company to turn all of our properties in one day because we do not run any cleaning crews.  However, we have never had an instance where more than half of our properties turned on the same day.  That even stood true when we had a contract of 22 properties.  This is why it's imperative that your guests depart and arrive no later than 10:00 AM, no earlier than 4:00 PM.

HOW MANY PROPERTIES DOES S.M.O.R.S. PROVIDE SERVICES FOR?

As of April 2018, we are currently providing services for 9 VRBO's, 2 personal owner properties and welcoming an additional 4 new VRBO's into our program that will be fully operational shortly.

ARE GUESTS ALLOWED TO CONTACT YOU WITH ANY PROPERTY ISSUES OR QUESTIONS?

Yes, absolutely.  We feel that is one of the many things that make our company stand out.  The majority of our property owners live out of state and have their own jobs to worry about. Most prefer not to be bothered with standard guest issues.  Lindsay and I both have several years of professional guest service experience.  We are on call 24/7.

ARE YOU ABLE TO CLEAN PROPERTIES AND OR TAKE CARE OF GUESTS DURING INCLEMENT WEATHER?

We have two fully operational trucks, one being 4WD.  The only time we might not be able to reach a property is during or immediately after an ice storm. We have quite a bit of experience driving in snow... spent 7 yrs. in New England just outside of Boston, MA. but the bottom line is, if we don't feel safe we do not attempt to get to the property.  If that's the case, we will notify owners of the same.  We are very good at alerting our owners of possible inclement weather days prior so guests may be contacted too.

WHAT HAPPENS WHEN YOU GO ON VACATION?

We are rarely able to take any type of vacation but if we do, it would be scheduled during the off season. We would make arrangements for our cabins to be covered by our closest friends that also clean cabins.  All owners with guests in house will be given contact information to those covering for us while we are gone.

WHEN AND HOW DO YOU ACCEPT PAYMENTS?

We invoice bi-weekly or monthly.  We accept payments through Square Up, checks by mail and bank transfers.

DO YOU CARRY INSURANCE?

Yes, we carry liability insurance with a 1 million dollar bond through Birchfiel & Overbay located right here in Sevierville, TN.

DO YOU PROVIDE REFERENCES?

Yes of all kinds.  Mainly our cabin owners but also from an assortment of vendors we have worked with over the years.

DO YOU REQUIRE A CONTRACT?

No, we want S.M.O.R.S. and the property owner to have the ability to dismiss at anytime.  There's no sense of having to finish out a legally binding contract when either party is dissatisfied with the services rendered.

WHAT LINENS DO YOU SUGGEST TO BE PROVIDED FOR A FUNCTIONAL PROPERTY RENTAL?

Linen count is typically determined by bed and then the linen is staged in corresponding bathrooms.
Kings, queens and full beds sleep 2 people. 

Each bed of these sizes are given 2 bath towels, 1 hand towel and two wash cloths.
Twin beds are given 1 bath towel, 1 hand towel and 1 wash cloth.
Bathroom jacuzzi tubs are given 1-2 bath towels and each bathroom is given 1 bath mat.

Kitchen is given 1-2 kitchen towels and wash cloths.

Hot tubs are given 2-8 towels depending on the number of occupants the cabin sleeps.

S.M.O.R.S. provides hot tub towels.
It is completely up to the owners if they would like to purchase their own hot tub towels.

HOW IS S.M.O.R.S. DIFFERENT FROM OTHERS IN OUR FIELD?

First and foremost, we do not run crews.  We are the only people in your property.  We have several years of experience in different aspects of the cabin rental industry.  There are never any hidden charges or fees.  We promote an open and honest dialog with our property owners.  We have our own large capacity laundry facility.  Our guest arrival presentation is unparalleled.

HOW DO YOUR FEES WORK?

It's simple, there are NO fees except for owner requested specialty services such as monthly pest control, and/or trip charges for product pickup, owner or guest error (such as incorrect door code input.)  These charges are a flat $25.00 between 7 A.M.and 5 P.M..  $40.00-$60.00 between 6 P.M.and 7 A.M..  We discuss all charges with owners prior to work being done.  

shutterstock_146304239.jpg

CABIN OWNER CLOSET CHECKLIST

  • Cabin OWNER rental website business cards w/ stand

  • Air filter packs per each size vent

  • All sizes of pertinent light bulbs, including night light bulbs

  • All sizes of batteries

  • Gaming accessory replacement parts such as pool stick tips, pool chalk, foosball replacement balls

  • Guest welcome basket items

  • Extra "Special" guest amenities such as dish sponges, specialty soaps, body gel, Keurig pods, Kleenex

  • Fragrance plugins with refills

  • Ortho Home Defense Max 1.33 gal. Perimeter and Indoor Spray

  • Wasp fogger

  • Ice Melt

  • Sand for cigarette bucket refills

  • Spigot covers

iStock-529079044.jpg

FREQUENTLY ASKED QUESTIONS

bottom of page