24 Hour On Site Security Cameras/Monitoring

WHAT IS YOUR REQUIRED CHECK IN/CHECK OUT TIME?

Check out 10:00AM , check in 4:00 PM.  During peak seasons, early check ins and or late check outs are preferably not permitted.  We schedule cleans by areas however each owner is notified by text when the "Cabin is clean and ready for check in."  You as the owner are always welcome to call and inquire about our cleaning schedule for a particular day. We will always try our best to accommodate you and your guests.

DO YOU PROVIDE HOT TUB SERVICES?

Yes, it is included in our cleaning fee.

WHAT TYPE OF MAINTENANCE DOES YOUR COMPANY OFFER?

Most of what we do is preventative maintenance so as not to have guest issues. If any issues arise  that are above our abilities or what time allows we always notify the owner immediately to discuss other options. We only work with a handful of vendors that we have been working with for years.
 

DO YOU OFFER DEEP CLEANS?

Yes, we have a lot of experience in deep cleans.  We really do prefer that each cabin has a deep clean done at least 1 time a year.  Typically we schedule them in February and March.  We will provide a quote to the owners but please understand that this type of clean is very expensive.  However, it is well worth it.  After each deep clean is done we will provide a check list so owners can inspect and validate that each item has been completed.  We also take photos and forward them to owners.  We do not do deep cleans on properties that we do not regularly take care of.
 

DO YOU PROVIDE PROPERTY LINENS?

We require property owners to purchase and supply their own linens.  We do supply backup sets for hot tub towels and whenever they are needed.

HOW DO YOU HANDLE THE REPORT OF BED BUGS?

First and foremost we have a professional identification done.   Johnson's Pest Control in Sevierville offers a free completely anonymous identification.  If bed bugs are confirmed all linens are taken to the laundry mat where we run them through the dryer at high heat for a minimum of 60 minutes.  Then all linens are washed and dried at a laundry mat before being put back into our home and or the cabin property. We do not allow untreated linen that have been exposed to bed and bat bugs into our personal laundry facility.  The cabin will remain empty until treated and proven to no longer have pests.

IS YOUR COMPANY ABLE TO TURN (DEPARTURE/ARRIVAL CLEANINGS IN SAME DAY) ALL CABINS IN ONE DAY?

It's impossible for our company to turn all of our properties in one day because we do not run any cleaning crews.  However, we have never had an instance where more than half of our properties turned on the same day.  That even stood true when we had a contract of 22 properties.  This is why it's imperative that your guests depart and arrive no later than 10:00 AM, no earlier than 4:00 PM.